Returns, exchange and refund Policy

Should there be a change of mind regarding the product, customers will have to contact us by emailing at support@valenciaonline.in and return the product within 7 calendar days of receipt of goods. Customer can contact our toll free no. 18005727911 to cancel the order or to raise the request for returning or exchange of product.

To be eligible for a return, products must be undamaged and returned with the original packaging, documentation and accessories. 

If your refund is approved, then it will be processed, and credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Order Cancellation Policy

Order cancellation requests can be made with our customer care toll free no. 18005727911 before the product is shipped. After shipping of the products, customer need to wait for the delivery of the shipment and raise the request for returning the products.