Once the order is placed by the customer, and order confirmation email is automatically sent to the customer’s registered contact details. The shipment gets ready to dispatch in 2-3days of time. Once the shipment is dispatched, the delivery takes 5-7days based on the customer’s registered location.

Valencia uses reputed 3rd party shipping partners. The shipping information is shared with the customer with tracking details. It is the customer’s responsibility to check their emails for updates on the delivery status, and/or schedule a delivery with the shipping carrier if they will not be available to receive the shipment. 

Valencia is not responsible for any delay, but not limited to, change of shipping address, customer delay, incomplete or inaccurate shipping and/or contact information provided at the point of purchase, distant addresses, remote delivery address, remote pickup address, failed and/or returned shipments.

Valencia reserves the right to cancel shipment and henceforth the order. Customers have to ensure that they are contactable via the contact information provided when they made the purchase.